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Rain Bird Select Contractor

As the leader in the irrigation industry for 80 years, Rain Bird chooses Select Contractors who are industry leaders. The Select Contractor program is not for every company, but for those who want to distinguish their organization through high standards, continuous professional training and alignment with Rain Bird. Together, our shared passion for the industry and the desire to provide our customers with the best products and services can help take your business to the next level.

professionals
Commitment to Excellence

Rain Bird and Select Contractors define excellence through the commitment to the efficient use of water, a strong customer focus, and high-quality standards.

Design Service
Industry Leaders

Select Contractors distinguish their organizations by providing the best quality installation, efficient system designs, and professional service.

RBTucson
Rewarding the Best

Rain Bird is committed to endorsing, educating and rewarding Select Contractors.

FAQ

What are the different Select Contractor levels?

For exclusive contractors who have met the Select Contractor Requirements.

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When does my Level change based on my purchases?

You are automatically upgraded to the next level throughout the year once you reach the next purchase level.

How will my purchase level affect the following year’s point earnings?

If you have been enrolled in the Rewards Program for more than a year you will begin earning points at the last level earned in the prior year, as long as you buy more than $10,000.

Example: If you purchased a total of $16,000 in 2018, you were at Level II.  In 2019, you will begin earning points at the Level II rate (4.5%) and your points will become available for redemption once you exceed $10,000 in purchases.

Do I earn points on purchases below $10,000?

You earn points from your first dollar earned, but your points are not available for redemption until you purchase more than $10,000 each year. 

Can I combine purchases for two years to qualify for points?

No. You cannot combine purchases for multiple years to qualify for points in one year

How do I submit my Rain Bird purchases to the Rewards program?

As a member of the Rewards Program it is your responsibility to ensure that your purchases are reported to Rain Bird.

There are two ways to report your purchases to Rain Bird.

  1. Many distributors may send quarterly reports of your Rain Bird purchases directly to the Rewards Program Office. Please check with your distributor to find out whether they will send in a purchase report for your company.
  2. Complete a Rain Bird Rewards Invoice Submission Form every quarter for Rain Bird products purchased and paid for during that quarter.

When can I submit by purchases?

Please submit paid invoices to the Rewards program office within three weeks after the end of each calendar quarter.

Here is a list of reporting dates:

1st Quarter
January – March
Please submit invoices by the 2nd week in April
2nd Quarter
April – June   
Please submit invoices by the 2nd week in July  
3rd Quarter
July – September
Please submit invoices by the 2nd week in October
4th Quarter
October – December
Please submit invoices by the 2nd week in January of the following year.

 

You can submit purchases to:   
Rain Bird Rewards Program Office
2498 Roll Drive, Suite 923
San Diego, CA 92154
Fax:  (800) 862-4927
Email:  [email protected]    

How do I track the points I have earned?

You can track your point balance by going by clicking on “My Current Point Balance”. You can also call the program office at (888) 370-1814 to obtain your point balance. A point statement is also posted to your account every quarter.

Do points expire?

Points expire at the end of the second calendar year following the year in which they are earned. For example, points earned at any time during 2019 will expire and be of no further use after December 31, 2021. The number of points you have to expire is clearly identified on your point statement and on the Rewards website.

May I transfer or sell my points to another individual?

No. Your points may not be transferred, bartered, sold or combined with any other person's account.

Can I pay my distributor account balance with points?

Yes.  It’s one of the most valuable ways to redeem your points.  You can redeem your points for a Distributor Credit using the Awards Catalog.  If you redeem 500 points, you get a Distributor Credit for $25.00. 

NEW  Can I use my points to pay for a Rain Bird Training Services Class?

Yes.  As a Select Contractor you receive a 30% discount on Training Services classes.  Please use the promotional code SELECT2019 to receive your discount when registering for a class.

When you register for a class through Rain Bird Training Services you will be asked for Rewards member ID number and another form of payment. Rewards Points will be deducted from your Rewards account first and then the other form of payment (ex:  credit card) will be used to pay any remaining balance.

What can I get with my points?

There are so many possibilities – from awards that you can use for your business, like training, marketing and advertising tools, website development and credit at your local distributor – to awards you can use just for fun, like travel, gift cards, clothing and electronics.

How do I select and order merchandise?

We make it easy to redeem your points. Click on “Redeem My Points” and click on the reward and follow the steps to place your order. Once you place your order, your point balance will reflect the debit for your order. Once you place your order, your point balance will reflect the debit for your order. All point values include shipping and handling charges.

Can I purchase merchandise valued at higher than my available points?

No, you cannot order merchandise that exceeds your available points.

Is the information submitted on the site secure?

Yes, all the information submitted is transmitted via a secure connection.

When will I receive my order?

Please allow 4-6 weeks for delivery. Orders may come in multiple shipments. Customization of certain items may take an additional 2 weeks.  For specific questions on delivery once orders have been placed, please contact customer service via email at [email protected] or via the telephone at (800) 494-9213.

Who do I contact if I have not received my reward within the time indicated?

Contact customer service via email at [email protected] or via the telephone at (800) 494-9213.

Can I cancel my order after it has been submitted via the web site?

To change or cancel an order after it has been submitted, you must contact customer service via email at [email protected] or via the telephone at (800) 494-9213. If your order has not yet shipped, the order will be cancelled and points will be credited to your account. If the item has shipped, you will need to receive the item first, then contact customer service at [email protected] via email or via the telephone at (800) 494-9213 within 25 days to receive instructions for returning your reward. You can log on to www.rainbird.com/rewards or contact [email protected] via email or via the telephone at (800) 494-9213 to order a new reward once your points have been credited to your account (depending on the status of your shipment as stated above).

What is the return policy?

If an item is received damaged or you would like to return it, please contact customer service at [email protected] via email, or via the telephone at (800) 494-9213 within 7 days of receipt, to arrange a return. After 30 days, the manufacturer's warranty will apply for any damaged returns. Points will be credited to accounts and available within 2-3 business days after returned merchandise is received by customer service. If you wish to return an item for other reasons please note there will be a 15% restocking fee assessed to your account.

Can I get a Cash Check for my points?

Yes. You can redeem your points for a cash check.  Rain Bird Cash Checks have minimum redemption amount of 500 points ($20.00).  Please complete the Cash Check Order Form and fax it back to our office at (800) 862-4927. Checks will only be made out to the Company.  If you have already received a bank check from us there is no need to complete this form again unless you have moved or changed your address since receiving a check from us previously.

For further information regarding tax-related issues, please review the Program Agreement. Please allow 2-4 weeks for processing.

Who do I contact about a recent order or how do I contact Customer Service?

If you have recently placed an order for Distributor Credit, Cash Check or Marketing Literature (with or without customization), please contact the Rewards Program Office at (888) 370-1814 or email us at [email protected].  Please have your Member ID and order number ready when calling and include this information in your email.

If you have placed an order for lifestyle merchandise, travel or gift cards, please contact: (800) 494-9213 or email your question along with Member ID number and order number to: [email protected]

Who do I contact for general questions or how do I contact Customer Service?

For questions about general program information such as how you earned your points or for questions pertaining to Distributor Credit, Cash Check or Marketing Literature (with or without customization), please contact the Rewards Program Office at (888) 370-1814 or email us at [email protected].  Please have your Member ID and order number ready when calling and include this information in your email.

For questions about lifestyle merchandise, travel or gift cards orders please contact: (800) 494-9213 or email your question along with Member ID number and order number to: [email protected].

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