Communication Issues Checklist


NCC 3G Cartridge

  1. Verify the status of the Cellular Data Plan for the IQ Cartridge
    1. IQ3:
      1. Select Satellite through “Satellites” -> “Configure…”
      2. Select “Edit Configuration and Stations…”
      3. Verify the expiration of the cellular data plan from the information displayed in the “Type” section
      4. If the Cellular Data Plan has expired, renew it through “Help” -> “Cellular Data Plan Renewal”
    2. IQ4:
      1. When logging into IQ4-Cloud, a banner will appear at the top of the webpage indicating the need to renew one or more cellular plans for the controllers listed in your system
  2. Check all connections (antenna, cable to front panel, IQNet cables)
  3. Check IQ communications (Sync, Reverse Sync, Log Retrieval)
  4. Verify the status of the IQ Cartridge
    1. Check status of the IQ LED on the back of the cartridge:

image 89

  1. ESP LXME/ESP LXD: Turn the dial to “IQ Settings”
  2. ESP LXIVM: Turn the dial to “Advanced Settings” -> “Configure Cartridge”
  3. Select “Status” using the arrow and Next button
  4. Verify the status of the IQ Cartridge
  5. IQ 4G Cartridge Communication Ports
    1. The 4G cartridge has 3 communication ports:
      1. IQ – Primary Cellular communication with IQ
      2. Radio – Secondary radio communication with Client controllers
      3. CM – Secondary Connection Module communication with Client controllers
  6. Verify the status of the IQ Port
    1. Resetting – Cartridge is resetting itself prior to connection attempt
    2. No Service – Cartridge has no connection to the local Cellular tower or the service.
    3. If this condition persists after five minutes:
      1. Confirm that installation location has cellular service available
      2. Check Status/Signal Quality
      3. If poor Signal Quality, install directional antenna and/or signal booster
    4. Connecting – Cartridge is trying to establish a connection to the local Cellular tower and Internet service
    5. Idle – Active connection to cellular tower & service is authorized; Waiting for a connection from IQ
    6. Connected – IQ is connected to the cartridge
    7. Connected/Active – IQ is connected and data is being transferred between IQ and the cartridge
  7. Verify the status of the IQ Cartridge Ports
    1. Radio Port Status (Server configuration only):
      1. Disabled – Configured as “Radio Not Installed”
      2. No Service – Cartridge is not connected to a powered radio
      3. Connected – Cartridge is connected to the radio and it is trying to communicate with Client controller(s)
      4. Connected/Active – Data is being transferred between Server and Client controller(s)
    2. CM Communication Module Port Status (Server configuration only):
      1. Disabled – Configured as “CM Module Not Installed”
      2. Connected – Cartridge is connected to CM Module and it is trying to communicate with Client controller(s)
      3. Connected/Active - Data is being transferred between Server and Client controller(s)
  8. Select “Signal using the button
  9. Signal Strength Indications:
    1. 1 - 2 = POOR signal strength, consider signal booster or directional antenna
    2. 4 - 7 = Good signal strength - good connection
    3. 8 - 10 = Excellent signal strength - excellent connection
  10. If the signal strength is below 2
    1. Use IQEXTANTGP Cellular External Antenna if the controller is in a metal enclosure
    2. Relocate antenna where cellular strength is above 2
    3. Install Directional 3G Antenna listed below
    4. Install Signal Booster listed below for 3G

NCC 4G Cartridge

  1. Verify the status of the Cellular Data Plan for the IQ Cartridge
     
    1. IQ3:
       
      1. Select Satellite through “Satellites” -> “Configure…”
      2. Select “Edit Configuration and Stations…”
      3. Verify the expiration of the cellular data plan from the information displayed in the “Type” section
      4. If the Cellular Data Plan has expired, renew it through “Help” -> “Cellular Data Plan Renewal”
    2. IQ4:
       
      1. When logging into IQ4-Cloud, a banner will appear at the top of the webpage indicating the need to renew one or more cellular plans for the controllers listed in your system
  2. Check all connections (antenna, cable to front panel, IQNet cables)
  3. Check IQ communications (Sync, Reverse Sync, Log Retrieval)
  4. Verify the status of the IQ Cartridge
     
    1. Check status of the IQ LED on the back of the cartridge:

image 89

  1. ESP LXME/ESP LXD: Turn the dial to “IQ Settings”
  2. ESP LXIVM: Turn the dial to “Advanced Settings” -> “Configure Cartridge”
  3. Select “Status” using the arrow and Next button
  4. Verify the status of the IQ Cartridge
  5. IQ 4G Cartridge Communication Ports
    1. The 4G cartridge has 3 communication ports:
      1. IQ – Primary Cellular communication with IQ
      2. Radio – Secondary radio communication with Client controllers
      3. CM – Secondary Connection Module communication with Client controllers
  6. Verify the status of the IQ Port
    1. Resetting – Cartridge is resetting itself prior to connection attempt
    2. No Service – Cartridge has no connection to the local Cellular tower or the service.
    3. If this condition persists after five minutes:
      1. Confirm that installation location has cellular service available
      2. Check Status/Signal Quality
      3. If poor Signal Quality, install directional antenna and/or signal booster
    4. Connecting – Cartridge is trying to establish a connection to the local Cellular tower and Internet service
    5. Idle – Active connection to cellular tower & service is authorized; Waiting for a connection from IQ
    6. Connected – IQ is connected to the cartridge
    7. Connected/Active – IQ is connected and data is being transferred between IQ and the cartridge
  7. Verify the status of the IQ Cartridge Ports
    1. Radio Port Status (Server configuration only):
      1. Disabled – Configured as “Radio Not Installed”
      2. No Service – Cartridge is not connected to a powered radio
      3. Connected – Cartridge is connected to the radio and it is trying to communicate with Client controller(s)
      4. Connected/Active – Data is being transferred between Server and Client controller(s)
    2. CM Communication Module Port Status (Server configuration only):
      1. Disabled – Configured as “CM Module Not Installed”
      2. Connected – Cartridge is connected to CM Module and it is trying to communicate with Client controller(s)
      3. Connected/Active - Data is being transferred between Server and Client controller(s)
  8. Select “Signal using the button
  9. Signal Quality is calculated from multiple parameters (RSSI and RSRP)
  10. Signal Quality will give a good indicator of IQ ability to communicate with a cellular cartridge
  11. Signal Quality Indications:
    1. 1 = POOR signal quality, consider signal booster or directional antenna
    2. 2 - 5 = Fair signal quality
    3. 6 – 9 = Good signal quality - good connection
    4. 10 = Excellent signal quality - excellent connection
  12. If the signal quality is below 2
    1. Use IQ4GEXTANT Cellular External Antenna if the controller is in a metal enclosure
    2. Relocate antenna where cellular quality is above 1
    3. Install Directional 4G Antenna listed below
    4. Install Signal Booster listed below for 4G
  13. Verify the Cellular Signal Quality
    1. In the Signal Quality screen press “Detail” to get details on Signal Strength and Signal Quality
    2. Detail:
      1. RSSI - Received Signal Strength Indicator is a negative value, and the closer to 0, the stronger the signal
      2. SINR - Signal to Interference plus Noise Ratio is the strength of the signal divided by the strength of any interference
      3. RSRQ - Reference Signal Received Quality indicates the quality of the received reference signal
      4. RSRP - Reference Signal Received Power is the power of the 4G Reference Signals spread over the full bandwidth
      5. Tower: indicates the tower ID that the cartridge is connected to
    3. RSSI for 4G/LTE is calculated from several other signal related measurements: RSSI = noise + serving cell power + interference power.
      1. For example, a 4G LTE modem might report an RSSI of -68 dBm, but:
        1. RSRP = -102 dBm
        2. RSRQ = -16 dB
        3. SINR = -1.8 dB
      2. In this case, the signal quality is actually very poor. This could be due to the device being some distance away from the 4G transmitter or something is interfering with the signal, such as a building or other obstructions between the device and the tower.

 image 91

image 92


Accessories for NCC cartridges 

NCC 3G Accessories

Directional antenna Kit (one of each required)

Signal Booster (one of each required)

NCC 4G Accessories Links:

Directional Antenna Kit (one of each required)

Signal Booster (one of each required)


Cellular Booster Installation Tips


IQ Support Contact Information:

GSP online:  IQCloudSupport@rainbird.com

GSP Telephone: 866-477-9778

IQ-Cloud Global Support Plan (GSP) Advantage

Rain Bird is proud to offer industry leading technical support from our GSP Support Team. With over 30 years of experience we can help you maximize the efficiency your irrigation system, solve problems faster and take advantage of all programming features that help save more water.

GSP engineers can support you through all phases of your project:

  • Connection of your field controllers via Ethernet or Wireless communication paths
  • Set up your router for port forwarding and IP addressing
  • Program your controller to maximize water usage
  • Set up of weather stations and flow sensors
  • Understand field diagnostics
  • Troubleshoot two-wire decoder paths

IQ-Cloud GSP includes:

  • Toll free technical support 8:00am – 5:00pm MST
  • Remote system access and diagnostics which allows GSP engineers to help you solve problems faster
  • Ruggedized Apple® iPad® mini Wi-Fi and Cellular 16GB tablet
    • Military-grade protective enclosure ensuring your device is resistant to dust, sand, vibration and accidental drops
    • 7.9" Retina display, Touch ID fingerprint sensor, 5MP iSight camera, FaceTime HD camera, and 802.11nWi-Fi with MIMO
    • Upgraded support for your iPad with a 2 Year AppleCare+ Protection Plan included.
  • Order replacement controller parts

Not a GSP subscriber and need some help? We offer limited free support via email, please email IQCloudSupport@rainbird.com with your questions.

Need to configure communication cartridges? Download the configurator software here.


IQ Support

U.S. and Canada
1-800-254-0692
iqcloudsupport@rainbird.com

Europe
00800-555-72477
gsp@rainbird.eu

Australia
1800 225 512
info@rainbird.com.au

International
1-520-434-6216
gsp@rainbird.com

 

Column Content