Insurance for your Maxicom^2®
Central Control Support Plans

How do you improve on the smartest, most user-friendly central control system in the industry? Offer a comprehensive service and support plan that covers the system.

After your central control system is online and running, you may still have questions about using the system. At times like this, you want quick help from people who know the answers and can assist you in a timely and efficient manner to maximize your system's performance.

Rain Bird, the company that pioneered computer based central control systems, offers a Global Support Plan (GSP) designed to provide priority technical support, training, and hardware replacement exclusively for subscribing Rain Bird central control system users.

A 1-year GSP is included with your purchase of a Maxicom² Central Control System. Following that first year, three support plan renewal lengths are offered. Select the coverage plan that best suits your needs - 5 years, 3 years, or 1 year.

Features

• Toll-Free Support - 5 a.m. to 5 p.m. (PST) normal business days. Rain Bird's support engineers are just a toll-free call away to answer questions and resolve central control issues.
• pcANYWHERE Remote System Diagnostics - allows support engineers to remotely access your central control system when issues can not be resolved over the phone.
• Extended Warranty - on Rain Bird central control hardware begins when your original warranty period is over. The Central Control Support Plan extended warranty covers the Rain Bird central controller, central control software, Cluster Control Unit, Site Satellite Controllers, FREEDOM™ system repeater, and printer (when purchased from Rain Bird).
• 24-Hour Hardware Replacement* - ensures that if any Rain Bird central control hardware component covered under the Central Control Support Plan warranty becomes inoperable, a loaner will be shipped to your site within 24 hours.
• Future Upgrades to Maxicom² at No Charge - Free future software service pack releases to keep your system current with the latest Maxicom² features.
• Training Credits – Support Plan renewals come with Training Credits, either $500 (1-yr), $750 (3-yr) or $1000 (5-yr), to apply towards Central Control training at the state-of-the-art Rain Bird training facility in Tucson, Arizona.
• Incidence and Other Support - Additionally, If you do not purchase a GSP, Rain Bird offers Telephone Support and Services which are charged per incident, as well as On-Site Support charged on an hourly or daily basis. Call us for more information on these plans.
  * See plan for details

Subscription Support Plan Renewals (for up to 10 sites)

• GSPMC1YR
• GSPMC3YR
• GSPMC5YR

For additional sites

• GSPADD1YR
• GSPADD3YR
• GSPADD5YR

Incident Support Plans (Call 1-800-Rain Bird, (800) 724-6247)

• GSPPERINC
• GSPONSITE