The level of commitment Rain Bird provides to inspire
confidence in its pump stations is unequalled in the industry.
Rain Bird Services
When you choose a Rain Bird Pump Station, you not only receive
a reliable, high-performance product, you also receive complete
access to the most extensive service and support system available
in the irrigation industry. Each pump station is covered
by Rain Bird’s Professional Customer Satisfaction Policy.
In addition you will receive:
24/7 Phone Support through the Rain Bird Global
Service Plan (GSP). This is your first line of defense
for any pump station questions. A team of Rain Bird service
technicians—trained
in all aspects of irrigation systems and pump station operations—is
available 24/7 to guide you through the troubleshooting
process, and will be able to remedy most situations over
the phone.
Local Authorized Service Providers who
are trained to perform Rain Bird policy work. Immediate
assistance will be dispatched if your issue cannot be resolved
over
the phone. Factory-trained service technicians will provide
on-site troubleshooting and problem resolution.
Systems Based Application Engineers who are employed
by Rain Bird. This team of irrigation experts is trained
to evaluate your system from reservoir to rotor. They are
available to respond on their own or assist Authorized
Service Providers in troubleshooting and rectifying any
problem.
Factory Support from Rain Bird Engineers. A full
pump station engineering staff with CAD capabilities is
available for support.
Pump Station Services
To extend or enhance the coverage provided by the Professional
Customer Satisfaction Policy, the following service and program
options are provided by
Rain
Bird and its extensive
support network:
Winterization Services/Preventative Maintenance
One winterization and one preventative maintenance
service per year—or—two preventative maintenance
services per year (if winterization is not required).
Winterization Service includes draining all water
from the pump station and components to prepare for freeze.
(Any freeze damage after winterization will be covered
by Rain Bird.)
Preventative Maintenance includes determining
all components are functional, checking motor oil level
and changing
if necessary, calibration settings, etc. Preventative
maintenance can also be done at the time of seasonal start
up and includes
starting the pump station and checking for proper operation.
Premier Pump Station GSP Program
Option to extend duration of Rain Bird Professional Customer
Satisfaction Policy. (Includes Winterization Services/Preventative
Maintenance as described above.)
Includes repair or replacement of any product that fails
in normal use within the applicable time period.
Guaranteed on-site service—plus—guaranteed
next-business-day on select parts.
25 percent discount for parts not covered.
Monthly or annual payment plans available.
Lump sum
payment with the pump station qualifies for Rain Bird
financing program.
